Frequently Asked Questions

Everything you need to know about using SLO Handyman.

For Customers

How does SLO Handyman work?

SLO Handyman connects you with trusted local handymen in San Luis Obispo. Here's how it works:

  • Browse — Find skilled handymen and view their services, rates, and reviews.
  • Book — Describe your job, agree on a price, and pay securely online.
  • Get it done — Your handyman completes the work.
  • Release payment — Once you're satisfied, release the payment to your handyman.
How much does it cost to book a handyman?

You pay the job price agreed upon with your handyman, plus a small $5 booking fee. That's it — no hidden charges.

How do I pay?

All payments are processed securely through Stripe. You can pay with any major credit or debit card. Your payment is held safely until you confirm the job is complete.

Is my payment safe?

Yes. When you book a job, your payment is held securely in escrow. The handyman doesn't receive the funds until you release the payment after the work is finished to your satisfaction.

How do I release payment after the job is done?

After booking, you'll receive a private link to your booking page. Once the handyman finishes the work and you're satisfied, visit that page and click the "Release payment" button. The handyman will then receive their payout.

What if I'm not satisfied with the work?

Since jobs are agreements directly between you and the handyman, we encourage you to communicate with your handyman first to resolve any issues. You control when to release the payment, so don't release it until you're happy with the work.

If you can't resolve the issue directly, you may dispute the charge through your payment provider according to their policies.

Can I cancel a booking?

Please contact your handyman directly to discuss cancellations or rescheduling. Since we hold your payment in escrow, it can be refunded if the work hasn't started and both parties agree.

What services can I book?

Our handymen offer a wide range of services including:

  • Painting
  • Plumbing
  • Electrical work
  • Furniture assembly and installation
  • General repairs
  • Moving help
  • Pressure washing
  • Landscaping
  • And more — browse our listings to see what's available!

For Handymen

How do I become a handyman on SLO Handyman?

Joining is free and easy:

  • Visit the Become a handyman page.
  • Fill out your profile with your services, rates, and experience.
  • Set up payouts through Stripe (so you can get paid).
  • Once approved, your profile goes live and customers can book you!
How much does it cost to join?

Joining SLO Handyman is completely free. There are no signup fees, monthly fees, or listing fees.

What is the commission?

We retain a 12% commission from each job. For example, if a customer pays $100 for a job, you receive $88. This commission helps us maintain the platform and bring you customers.

How do I get paid?

Payments go directly to your bank account via Stripe. When a customer releases payment after a job is complete, your share (minus the commission) is automatically transferred to your connected bank account.

Do I need to be licensed or insured?

We don't require licensing or insurance to join, but we strongly encourage it. Having proper licensing and insurance builds trust with customers and protects you legally. You can indicate on your profile whether you're licensed and/or insured.

How do I set my rates?

You have full control over your pricing. You can set an hourly rate on your profile, or negotiate a flat price with each customer based on the specific job. Customers pay what you both agree upon.

How do I mark a job as complete?

Log into your dashboard to view your active jobs. You can mark a job as "work done" to notify the customer that you've finished. The customer then releases the payment to you.

General

What areas does SLO Handyman serve?

We serve San Luis Obispo County and surrounding areas, including SLO, Los Osos, Morro Bay, Pismo Beach, Arroyo Grande, Atascadero, Paso Robles, and more. Individual handymen may specify which areas they cover on their profiles.

Is SLO Handyman the handyman?

No. SLO Handyman is a booking platform that connects customers with independent local handymen. We do not employ the handymen, perform any work, or supervise jobs. Each job is an agreement directly between the customer and the handyman. Please review our Terms & Conditions for full details.

How do reviews work?

After a job is completed and payment is released, customers can leave a star rating (1–5) and an optional written review. Reviews help other customers make informed decisions and help great handymen stand out.

How do I contact SLO Handyman?

Have a question that's not answered here? Contact us directly at 805-323-8127. You can also visit our Contact Us page to send us a message, or email us at slohandyman@smart-folder.com. We typically respond within 1–2 business days.