Terms & Conditions

Last updated: August 10, 2026

The short version: SLO Handyman is a booking platform that helps you find and connect with independent local handymen. We are not the handyman, we do not perform the work, and we are not a party to the agreement between you and the handyman. You hire and work with each other directly.

1. What SLO Handyman is

SLO Handyman ("we," "us," "the Platform") is an online marketplace that connects customers in and around San Luis Obispo, California with independent handymen and service providers ("Handymen"). Our only role is to help customers discover Handymen, book jobs, and process payment. We do not employ Handymen, supervise their work, or guarantee any outcome.

2. We are only a connection service

Handymen are independent contractors, not our employees, agents, or partners.
Any agreement, quote, schedule, or scope of work is strictly between the customer and the Handyman.
We do not inspect, supervise, direct, or control the work performed.
Listings, ratings, prices, and descriptions are provided by Handymen and are not verified or endorsed by us.

3. No responsibility for the work, damages, or losses

To the fullest extent permitted by law, SLO Handyman is not responsible or liable for:

the quality, safety, timeliness, legality, or completion of any job;
any property damage, personal injury, theft, or loss arising from a job or a Handyman's conduct;
any defective, incomplete, or unsatisfactory work;
any disputes, disagreements, or unpaid amounts between customers and Handymen;
the acts, omissions, licensing, insurance, or qualifications of any Handyman or customer;
any indirect, incidental, or consequential damages of any kind.

You use the Platform and hire Handymen at your own risk. Customers are encouraged to confirm a Handyman's licensing, insurance, and experience before hiring.

4. Payments, fees, and escrow

Customers pay for jobs through the Platform. A $5 booking fee is added to each booking, and we retain a 12% commission from the Handyman's job amount.
Payments are processed by our third-party payment provider, Stripe. Your use of payments is also subject to Stripe's terms.
For each job, the customer's payment is held until the customer confirms the work is complete and releases it. Once released, the Handyman's share is transferred to their connected account.
Releasing payment is the customer's decision. We do not adjudicate whether a job was done correctly, and releasing payment does not make us responsible for the work.

5. Refunds and disputes

Because we are only a connection and payment facilitator, refunds, re-work, and disputes are primarily resolved between the customer and the Handyman. We may, at our sole discretion, help facilitate communication, but we are not obligated to issue refunds or resolve disputes. Chargebacks and payment disputes are handled according to Stripe's policies.

6. Your responsibilities

Provide accurate information when creating a profile or booking a job.
Customers: clearly describe the job and agree on scope and price with the Handyman.
Handymen: perform work lawfully, hold any required licenses and insurance, and honor agreed-upon terms.
Communicate and behave respectfully and lawfully with each other.

7. Reviews and content

Customers may leave ratings and reviews. Reviews reflect the opinions of individual users, not SLO Handyman. We may remove content that is unlawful, abusive, fraudulent, or violates these terms.

8. No warranties

The Platform is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, and non-infringement. We do not warrant that the Platform will be uninterrupted, secure, or error-free.

9. Limitation of liability

To the maximum extent permitted by law, SLO Handyman's total liability for any claim relating to the Platform or a job is limited to the total fees we actually collected from you for that specific booking. We are not liable for any amount beyond that.

10. Indemnification

You agree to indemnify and hold harmless SLO Handyman from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Platform, a job you booked or performed, or your violation of these terms.

11. Changes to these terms

We may update these terms from time to time. Continued use of the Platform after changes take effect means you accept the updated terms.

12. Contact

Questions about these terms? Contact us through the Platform. SLO Handyman — San Luis Obispo, CA.

This document is a general template and not legal advice. Consider having a licensed attorney review it before relying on it for your business.